Sold products

You can return products within 7 days of receiving it for a full refund. You can choose between the two options. Either start a return by contacting the seller via messages in MuseMatch, if no response within 24 hours contact MuseMatch support at assist.musematch888@outlook.com to proceed with return.

Merchants: To insure integrity of the return have buyer send a photograph of the return receipt. Once they do, proceed with processing the return through your Stripe account.

Buyer: Keep your return receipt to show proof to the merchant that the product is now in the hands of the postal service, so they can proceed with return.

Failure to comply to rules of return policy will result in deletion of users account.

Damaged items

You can return damaged products within 7 days of receiving it for a full refund. To start a return, you can contact MuseMatch’s Support or merchant separately via MuseMatch messages. You should include as many details as possible, including photos, and keep the original packaging.

Altered items

You cannot return an item that has been cracked, broken, or altered in any way after delivery

Refunds

Refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in currency work was bought in.